FAQ's
Got questions? You’re probably not alone. We’ve gathered the most frequently asked questions—along with simple, helpful answers. Just click on any question below to see the answer.
Grounding
Basics
What is grounding?
Grounding- also known as earthing- is the practice of physically connecting your body to the Earth’s natural electric charge. This can be done by walking barefoot on grass, soil, sand, or unsealed concrete, or by using specially designed grounding products like sheets, mats, or shoes that conduct the Earth’s electrons into your body.
Many people use grounding to support better sleep, reduce inflammation, calm the nervous system, and promote an overall sense of well-being.
Many people use grounding to support better sleep, reduce inflammation, calm the nervous system, and promote an overall sense of well-being.
What’s the difference between grounding and earthing?
Earthing and Grounding are two terms that refer to the same concept. Both refer to the act of reconnecting to the Earth's subtle, natural energy.
How do grounding products work?
Grounding products reconnect you to the Earth’s natural energy indoors through conductive materials that allow electrons from the Earth to flow to your body.
I don’t have the third (3rd) plug (grounding) in my house. What should I do?
You can use a grounding rod, which provides a direct connection to the Earth.
Do your grounding products use electricity?
No, Earthing Harmony products do not use or carry electricity.
Is it safe to use Earthing Harmony products during lightning storms?
If concerned during storms, unplug your grounding products. Follow standard lightning safety advice.
Is grounding safe for dogs, cats, and other indoor pets? How does it affect them?
Yes. Grounding is safe for pets and can provide a connection to the Earth's natural energy.
Is it possible to ground for too long or too often?
No, you can’t ground too much. Regular grounding is generally used as part of daily routines.
What are the main benefits associated with grounding?
Many people report improved sleep quality, reduced discomfort, lower stress levels, and a greater sense of balance.
How quickly will grounding work?
The electrical connection happens immediately, while noticeable experiences can vary from person to person.
Grounding
Shoes
Do EH Shoes run true to size?
Most customers stick with their regular size. If you are between sizes, sizing down is generally recommended.
What materials are Earthing Harmony shoes made from, and where are they made?
Our shoes use conductive materials designed for grounding connection.
Will my EH shoes stretch?
Materials may naturally adapt with wear.
How do I clean my Earthing Harmony shoes?
Clean gently according to the shoe material.
Are EH shoes unisex?
Many styles are designed to be worn by different users.
What does “barefoot style” mean?
Barefoot style means a wider toe box, flat sole, and minimal structure to encourage natural movement.
What makes EH shoes grounding shoes?
They feature conductive elements that allow connection with the Earth.
Can I wear EH shoes with socks?
Direct skin contact is recommended for grounding.
Grounding
Sheets
How do Earthing Harmony grounding sheets work?
Grounding sheets use conductive materials connected to the Earth through a grounding cord.
Do I need to sleep directly on the sheet?
Skin contact helps create the grounding connection.
What are Earthing Harmony grounding sheets made from?
They are made with conductive materials including silver threads.
How do I wash and care for my grounding sheet?
Follow care instructions to preserve conductivity.
How can I tell if my grounding sheet is working?
You can test grounding connection using appropriate testing equipment.
How do I set up my grounding sheet?
Connect the cord to the sheet and a properly grounded outlet or grounding rod.
Can I use an electric blanket with my grounding sheet?
Follow safety recommendations and avoid incompatible electrical products.
Should I unplug my grounding product when it’s not in use?
Unplugging during storms or when preferred is recommended.
Mats and
Accessories
What is the Earthing Harmony Mat made of?
The mat is made with conductive materials designed for grounding.
How do I care for my Earthing Mat?
Clean following the product care instructions.
What is a grounding rod, and when should I use one?
A grounding rod provides a direct connection to the Earth when an outlet connection is unavailable.
What is an outlet checker, and why should I use one?
An outlet checker helps verify proper grounding.
Orders,
Shipping &
Tracking
What if I need to change something in my order? What if I need to cancel my order?
Contact customer support as soon as possible.
Can I expedite my order?
Shipping options depend on availability.
How do you ship?
Orders are shipped using available delivery services.
Where do you ship?
Shipping availability depends on destination.
I didn’t receive tracking information. What should I do?
Contact support for assistance.
What should I do if there’s an issue with the delivery of my package?
Contact the shipping provider or support team.
Returns &
Exchanges
What is your return policy?
Please review the current return policy.
What is the process for returns and exchanges?
Contact support to begin a return or exchange.
Payments &
Refunds
What payment methods do you accept?
Available payment methods are shown at checkout.
When can I expect my refund?
Refund timing depends on payment provider processing.
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