We're glad you're here. If anything about your order isn't right, tell us and we'll make it right.
We put care into every product, and we want the rest of your experience to feel just as thoughtful. From shipping to returns, our team is here to keep things simple and help when you need us.
🛡️ 45-day guarantee Full money-back promise
Changed your mind? No problem. You can return or exchange your item within 45 days of delivery, as long as it comes back in its original condition and packaging.
Trying shoes on? Please do. Just stay on clean indoor surfaces so they stay in original condition.
🔄 Easy exchanges Self-service, in minutes
All returns are handled through our returns facility. Start your exchange using our easy self-service portal, and our team will share the next steps shortly.
Start your exchangeShipping
Most orders are processed within 24 hours, excluding weekends and holidays. You'll get a confirmation email right away, then a tracking number once your order ships.
Some items are currently available for pre-order. Once you place your pre-order, our artisans will begin handcrafting yours. We’ll keep you updated by email as it comes together and gets ready to ship.
| Option | Estimated delivery | Price |
|---|---|---|
| Free Shipping | 5 – 8 business days | $0.00 USD |
| Express Shipping | 3 – 5 business days | $17.90 USD |
We ship to most addresses worldwide, though some products may be subject to destination-specific restrictions.
Return Policy
Not happy with your purchase? Tell us. Every online order is backed by a full money-back guarantee.
- Returned within 45 days of delivery
- In new, unused condition
- Complete with all original packaging and labels
- Sent back in suitable protective packaging
Something went wrong?
Wrong item, a defective product, or something that wasn’t as expected because of our error?
We’ll arrange the return for you.Change of mind?
Changed your mind, ordered the wrong size, or decided it wasn’t quite right?
Send it back using the carrier that works best for you.Refunds
Once your return lands at our warehouse, here's what happens next.
Inspection
Processed within 2–4 business days of arrival.
Refund issued
Sent to your original payment method.
Funds appear
Typically 5–7 business days, depending on your provider.
Returns & Exchanges
Start an exchange
Submit your request through our self-service portal. Have a clear photo of your product ready to keep things quick.
Open exchange portalRequest a refund
Email us with:
- Your name
- Order number
- The issue
- Photo or video
- Your preference
🎁 Promotional offers & free gifts
If a free gift came with your order and a return drops you below the qualifying threshold, we ask that the gift be returned too.
🌿 Memberships
You can cancel or modify your membership any time.
FROM AWARD WINNING FILMMAKERS JOSH AND REBECCA TICKELL
THE EARTHING MOVIE
This documentary will take you on an eye-opening journey to explore the remarkable power of Grounding, also known as Earthing. You will learn about the scientific phenomenon of Earthing and discover how this simple practice can promote significant healing within your body.